POLICIES

Shipping Information

Give me 2-3 business days to get your order ready. If you want your order shipped immediately, please contact me. If I will be taking longer, for example I’m traveling, I will put a notice on my HOME page.
I use USPS First Class Mail for all orders, I do not offer other mailing options at this time. USPS First Class normally takes 3 to 5 days. International orders take 1-8 weeks, depending on location. Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.

Return Policy

Customer satisfaction is my goal. Therefore, with each item I post on my website, I give you very detailed description, measurements and several pictures of each item. And please, reach out to me to get more information or pictures if you need to before your purchase. If you are not satisfied with the item when you receive it, please contact me within 5 days of delivery to discuss options. For store credit, item must be returned, at your expense, within 14 days. Item must be in original condition upon return. If a refund is allowed, shipping fees will be deducted from total cost.

Returns or exchanges are not allowed on custom work.

Jewelry Care

Sterling silver will naturally tarnish from the sulphur that’s in the air. To minimize tarnished silver jewelry, I recommend leaving your jewelry in moisture-free bags such as a simple zip-lock bag. I send my jewelry out in small zip-lock bags just for that reason. Remove your jewelry when washing your hands, taking a shower, and during exercise to help minimize tarnish from soap/lotions/sweat and also, to protect from losing or damaging your stones. Some stones on the jewelry are porous stones which can soak up oils from your skin and/or products. Natural turquoise stone is an example of porous stone. Natural turquoise may slightly deepen in color after years of wear. Unfortunately, stones are not as hard as you may think. When wearing your stone-set jewelry, take extra care not to hit it against hard surfaces, avoid dropping your jewelry, and remove during handwashing and showering.

When silver is tarnished, I recommend a dry silver polishing cloth, such as Sunshine Polishing Cloth. If your jewelry is all silver (no stone settings) then liquid and paste jewelry polish are fine. Some stones are set with saw dust in the bezel cup. When emerged in liquid, the saw dust will expand and push out the stone. Porous stones will soak up oils from cleaners which may damage the stones.

Handling your jewelry with love and care will extend the life of your jewelry. In the Navajo culture, jewelry is “alive and has character”, and grandparents teach to treat it with respect and care. Enjoy your jewelry.